Frequently Asked Questions

Q: How long is my Poetic product under warranty? What does the full warranty policy cover?

A: Poetic, a Poetic Cases Inc brand, warrants the Poetic Brand of Products against defects in material or workmanship for a period three (3) years from the original date of purchase of the product by a consumer through an authorized Poetic dealer. You can read more on our warranty here.

Q: How long will shipping take on my order?

A: International Orders:
USPS Global Express Guaranteed (GXG)**Delivery in 1 to 4 business days
USPS Priority Mail Express International Delivery in 4 to 6 business days
USPS Priority Mail International Delivery in 8 to 12 business days
USPS First Class International Delivery in 8 to 21 business days 

Domestic Orders:
USPS Priority Mail 2-3 Days
USPS First Class Parcel Service 3-5 Business Days

Q: Does Poetic ship internationally?

A: Yes - we do ship internationally. The shipping cost will depend on what's in your order. You can estimate shipping cost when you go to your shipping cart before check out.

Q: How fast will my order be processed?

A: Orders typically take 24-48 hours to process and ship out.

Q: What payment methods do you accept?

A: Currently we accept credit card payments through Visa, Mastercard, Discover, and American Express, as well as payments through PayPal.

Q: What are the functions of the FN keys on the KeyBook wireless Bluetooth keyboard?

A: Refer to the following image. Activate these functions by pressing the FN key plus the corresponding key. Please note that not all functions will work with your tablet's operating system.