Q: How long is my Poetic product under warranty? What does the full warranty policy cover?

A: Poetic, a Poetic Cases Inc brand, warrants the Poetic Brand of Products against defects in material or workmanship for a period three (3) years from the original date of purchase of the product by a consumer through an authorized Poetic dealer. You can read more on our warranty here.

Q: Does Poetic ship internationally?

A: Yes - we do ship internationally. The shipping cost will depend on what's in your order. You can estimate shipping cost when you go to your shipping cart before check out.

Q: How long will shipping take on my order?

A: See our shipping time frames listed below:

International Orders:

-Globegistics IPA Parcel: Usually delivers in 7-14 Business Days. 

-DHL Express Worldwide: Usually delivers in 3-8 Business Days.

Domestic Orders:

-USPS First Class Parcel Service: Usually delivers in 5-8 Business Days.

-USPS Priority Mail: Usually delivers in 2-3 Business Days.

-FedEx 2 Day: Usually delivers in 2 business days by 4:30 PM PST (by 7:00 PM for residential areas).

-FedEx Standard Overnight: Delivers the next business day by 3 PM for AA and AM areas and by 4:30 PM PST for PM areas.

Q: How fast will my order be processed?

A: Orders typically take 1-2 business days to process and ship out. Orders placed on weekends and holidays will be processed the next available business day.

Q: What payment methods do you accept?

A: Currently we accept PayPal and credit card payments through Visa and Mastercard.

Q: Are there limitations to my discount code?

A: Discount codes CANNOT be combined with other discount codes, discount items, sales promotions, or clearance items. 

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